Help & Care

Care Guides & Frequent Questions

Practical guidance for maintaining hand-woven natural fibers, understanding hamper load capacities, and managing nationwide delivery and 30-day returns.

Material Maintenance

Fiber Care Essentials

Simple routines keep natural seagrass, coiled cotton, and removable linen hampers durable for years.

Seagrass & Rattan
Coiled Cotton
Linen & Canvas

Woven Basket Care

Rope & Tote Cleaning

Removable Liner Wash

Wipe natural weaves with a slightly damp cloth to clear dust and maintain fiber flexibility in dry climates.

Spot clean cotton rope with mild detergent and cold water. Reshape while damp and allow to air dry completely.

Unclip fabric liners and machine wash on gentle cold cycle. Line dry to preserve shape before reattaching to oak frames.

Clear Answers

Frequently Asked Questions

Find quick answers regarding natural weave maintenance, laundry capacity ratings, delivery timelines, and hassle-free returns.

Natural Fiber Maintenance

Shipping & Dispatch

How do I care for woven seagrass and rattan? Wipe surfaces regularly with a slightly damp cloth to keep fibers supple and prevent dust buildup.

How fast do orders ship out? Orders dispatch from our Austin warehouse within 48 hours and arrive nationwide within 3 to 6 business days.

Are fabric liners machine washable? Yes, removable organic cotton and stone-washed linen liners wash easily on gentle cold cycles.

Is shipping free over $75? Standard nationwide shipping is completely free for orders totaling $75 or more before sales tax.

Dimensions & Capacity

Returns & Replacements

What do liter ratings mean in laundry volume? Our 80L hampers hold roughly three full loads of clothing, while 100L sorters accommodate four full loads.

What is your return policy? We accept returns on unused hampers within 30 days of delivery, offering simple prepaid return labels.

Do solid oak frames require assembly? Oak hamper frames arrive pre-assembled and unfold smoothly, allowing canvas sacks to clip on in seconds.

What if an item arrives damaged? Contact our support team with a photo of the damaged package for an immediate replacement.